Lead Customer Satisfaction Manager training enables you to acquire the expertise to support and lead an organization and its team to successfully understand, monitor, measure and manage customer satisfaction based on ISO 10004. During this training course, you will also gain comprehensive knowledge of the best practices of Customer Satisfaction and be able to effectively apply them in an organization to meet and/or exceed customer expectations.
After mastering all the necessary concepts of Customer Satisfaction, you can sit for the exam and apply for a “PECB Certified Lead Customer Satisfaction Manager” credential. By holding a PECB Certificate, you will be able to demonstrate that you have the professional capabilities and competencies to effectively manage customer satisfaction in an organization.
Understanding of Python programming language
Program and games creation using Python 2 & 3
Knowledge of GUI creation
Advanced Python features such as collections module & timestamps
Students and freshers with interest in coding
IT professionals looking for a domain with utmost job security
Non- IT professionals willing to enter into IT with easy coding
Organizations focusing on leveraging Python on a large scale
Information
General Information
Understanding of Python programming language
Program and games creation using Python 2 & 3
Knowledge of GUI creation
Advanced Python features such as collections module & timestamps
Students and freshers with interest in coding
IT professionals looking for a domain with utmost job security
Non- IT professionals willing to enter into IT with easy coding
Organizations focusing on leveraging Python on a large scale
Certification fees are included in the exam price
Training material containing over 450 pages of information and practical examples will be distributed
In case of exam failure, you can retake the exam within 12 months free of charge
Attend
Who can attend?
Objectives
Learning objectives
Acknowledge the correlation between ISO 10004 and other standards and regulatory frameworks
Master the concepts, approaches, methods and techniques used for Customer Satisfaction Management
Learn how to interpret the ISO 10004 principles and guidelines in the specific context of an organization
INCLUDES
Examination
The “PECB Certified Lead Customer Satisfaction Manager” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains:
INCLUDES
Certification
Credential
Exam
Professional experience
CSMMS project experience
Other requirements
PECB Certified Provisional Customer Satisfaction Manager
PECB Certified Lead Customer Satisfaction Manager Exam or equivalent
None
None
Signing the PECB Code of Ethics
PECB Certified Customer Satisfaction Manager
PECB Certified Lead Customer Satisfaction Manager Exam or equivalent
Two years: One year of work experience in Customer Satisfaction Management
Customer Satisfaction Management activities: a total of 200 hours
Other requirements
PECB Certified Lead Customer Satisfaction Manager
PECB Certified Lead Customer Satisfaction Manager Exam or equivalent
Five years: Two years of work experience in Customer Satisfaction Management
Customer Satisfaction Management activities: a total of 300 hours
Signing the PECB Code of Ethics
PECB Certified Senior Lead Customer Satisfaction Manager
PECB Certified Lead Customer Satisfaction Manager Exam or equivalent
Ten years: Seven years of work experience in Customer Satisfaction Management
Customer Satisfaction Management activities: a total of 1,000 hours
Signing the PECB Code of Ethics
A fundamental understanding of ISO 10004 and comprehensive knowledge of Customer Satisfaction Management.
