User Avatar

Certification in Social Media Customer Service

60 hours
All levels
14 lessons
0 quizzes
0 students

In this course, you will learn how to communicate professionally with customers on social platforms. They will learn about the key differences between social media and telephone interactions, how to identify and handle different types of customers, and learn the specifics of customer service on Facebook, Twitter and Instagram. 


Career Opportunities 

Social Media Customer Support  

Social Media Associate 

Analyst / Advisor – Social Media Customer Support 


Certification details 

Social Marketing Certification – Hootsuite  

Social Media Marketing Certification- Hubspot   

Sprout Social Platform Certification 



Customer service skills  

Knowledge in social media activities 

Experience in customer service domain will be better but not mandatory. 


Target Audience 

Newly hired social agents (as part of onboarding) 

Agents that switch to the social media support channel 

Agents that have difficulty handling customers on social media 

Supervisors or coaches that manage social agents 


Kick-start your career

Internship Certificate

 Vendor Certification  

 Internship Program

  Live Ongoing Projects

Understanding of Python programming language 

Program and games creation using Python 2 & 3 

Knowledge of GUI creation 

Advanced Python features such as collections module & timestamps 

Students and freshers with interest in coding 

IT professionals looking for a domain with utmost job security 

Non- IT professionals willing to enter into IT with easy coding  

Organizations focusing on leveraging Python on a large scale 


Tools Covered

Stay On Top

Stay on top with our PG Diploma Certificate

Get Industry Recognized Certificate

Our PG Diploma certificate in Virtual Office Management is industry-recognized.

Stay Distinguished From The Crowd

The certification will make you capable enough to ensure a career in Virtual Office Management.

Showcase your Achievement  

You can increase your employment opportunities by sharing your certificate in various job portals.


Our Satisfied Students

I am happy that I choose this job-oriented course from Cyber Chasse. Right after completing the course, I was able to acquire a job in Virtual Office Management with one of the top MNCs. Thank you!

Loveina Abraham

Excellent course structure! I learned a lot through this course and was able to understand the increasing scope in this field. Now, I am planning to widen by career opportunities with Cyber Chasse’s industry-recognized certification.

Jerry B S

0 total